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SUBMITTED ARTICLE On Aug. 21 and 22, a dynamic educational initiative called "Ignite the Patient Experience" was held at Antelope Memorial Hospital for its executive/senior management team. The initiative provided a comprehensive organizational and cultural assessment, leadership training and a three-year blueprint to achieve a breakthrough to a five-star patient experience rating. A grant from the Department of Health and Human Services was used to cover the cost of the training. The initiative...
Antelope Memorial Hospital is recognized as one of the Top 20 critical-access hospitals in America (out of 1,353). The award, presented by the National Rural Health Association, reflects AMH's dedication to exceptional patient care. The award's criteria are based on eight pillars of excellence: inpatient and outpatient share, quality, outcomes, patient perspective, cost, charge and finance. AMH also qualified in an additional category of excellence, best practices in patient satisfaction. AMH...